Shipping policy
Quick Summary
▪️ Free delivery: Australia-wide (some remote areas excluded)
▪️ Processing time: 2–5 business days
▪️ Metro delivery: 6–10 working days after dispatch
▪️ Regional/remote: 10–15 working days, subject to courier access
▪️ Tracking: Provided; allow up to 48 hours for updates
Full Shipping Policy
✅ Free Delivery Australia-Wide
We offer free shipping across Australia. Some remote or regional postcodes may be excluded where our courier partners are unable to deliver. If you’re unsure, please contact us before ordering.
⏳ Order Processing
- Orders are typically processed within 2–5 business days.
- Once dispatched, you’ll receive a shipping confirmation email with tracking details.
🚚 Delivery Timeframes
- Metro areas: generally 6–10 working days from dispatch.
- Regional/remote: generally 10–15 working days from dispatch, depending on courier availability.
- These are estimates only. Public holidays, weather events, or courier backlogs can cause delays.
🔍 Tracking & Delivery
- Tracking details are provided for all shipments. Please allow up to 48 hours after dispatch for tracking to update.
- Please ensure your delivery address is accurate and accessible. Re-delivery or address-change fees (if any) may be passed on by the courier.
⚠️ Undeliverable Areas or Missed Deliveries
If a location is deemed undeliverable by our couriers, we’ll contact you to arrange an alternative address or offer a refund. For missed deliveries, please follow the courier’s instructions to reschedule or collect.
🔄 Returns & Refunds
Please note: Returns are accepted within 30 days of delivery in line with our Refunds & Returns Policy. For full details on eligibility, process and costs, please see our Refund Policy page.
❓Questions
We’re here to help. Email contact@barstoolexpress.com.au with your order number, and we’ll get back to you promptly.
📮 Contact Us
Barstool Express
✉️ Email: contact@barstoolexpress.com.au
ABN: 17 484 215 795
Effective date: 4 September 2025