Refund policy

Quick Summary

▪️ Return window: 30 days from delivery

▪️ Return method: Courier or freight delivery service

▪️ Return cost: Customer’s responsibility (unless item is defective or damaged)

▪️ Exchanges: Accepted within 30 days, subject to stock availability

▪️ Refund processing: 5–10 business days

 

Full Returns & Refunds Policy

❤️ At Barstool Express, we want you to love your purchase. If you are not satisfied, please review our full policy below.

 ✅ Change of Mind Returns

  • We accept change-of-mind returns within 30 days of delivery.
  • Items must be unused, unassembled, and in original packaging with all parts and instructions.
  • You must notify us via email before returning the item.
  • Return shipping costs are your responsibility; please use a tracked courier/freight service.

✅ Exchanges

  • Exchanges are accepted within 30 days of delivery, subject to stock availability.
  • Items must be unused, unassembled, and in original packaging.
  • Customers are responsible for return courier/freight costs unless the item is defective or damaged.

✅ Incorrect or Damaged Items

  1. Contact us within 48 hours of delivery with photos of the product and packaging.
  2. We will assess and arrange a replacement or refund, and cover return shipping where applicable.

❌ Non-returnable Items

  • Assembled or used items
  • Clearance or final-sale items
  • Custom or made-to-order items (if applicable)

🛠️ Manufacturer’s Warranty

Many products come with a 12-month manufacturer’s warranty. Contact us at contact@barstoolexpress.com.au for assistance with warranty claims.

💳 Refunds

  • Refunds are processed within 5–10 business days after the return is received and inspected.
  • Refunds are issued to the original payment method.
  • Original shipping charges (if applicable) are not refunded unless the return is due to our error.

⚖️ Your Rights under Australian Consumer Law

This policy does not override your rights under the Australian Consumer Law. You may be entitled to a refund or replacement for a major failure, and compensation for other reasonably foreseeable loss or damage.

📮 Contact Us

Barstool Express
✉️ Email: contact@barstoolexpress.com.au
ABN: 17 484 215 795

Effective date: 4 September 2025